Frequently Asked Questions
Everything about engraving, materials, shipping and the Zero Regret Guarantee.
How many characters can I engrave?
Up to 15 characters per tag, including spaces and punctuation. Every set is two tags, so you get two lines that read together — RUN NOW / COFFEE LATER, PROUD OF YOU / LOVE MUM.
How do I clean my tags?
Polish with the included cloth. For the engraving grooves: rinse, a drop of mild soap, a soft toothbrush, then dry immediately - especially after salty or sweaty sessions.
Full details on our Care & Durability page.
Can you do custom designs?
Yes, logos, numbers, and custom layouts are available upon request. For custom graphics, keep it simple - as long as the image isn't too detailed, we can usually make it work.
Get in touch via the contact page and tell us what you're after.
Do you do wholesale or bulk orders?
Absolutely — run clubs, schools, corporate teams and race organisers.
See our Team & Bulk Orders page for how it works and to request a quote.
Can I send it straight to the person I'm gifting?
Yes. Our gift sets ship direct to the recipient with the note card included. Just enter their address at checkout.
How fast do orders ship?
Every set is made to order and dispatched within 24–48 hours via Australia Post.
Australia Shipping:
Standard: 3–7 business days (Free)
Express: 1–3 business days ($12 flat rate)
New Zealand Shipping:
Standard: 5–10 business days (Free over $70 NZD, otherwise $18 NZD)
Express: 2–5 business days ($30 NZD flat rate)
My order hasn't arrived. What now?
First check your tracking link from Australia Post. If it's stalled, or marked delivered but missing, contact us with your order number and we'll chase it down. We will investigate the issue for you.
Do you ship internationally?
We currently ship across Australia and New Zealand! If you're located outside of AUS/NZ but are keen, send us a message via the contact page. We take international requests case by case.
Can I return my tags if I change my mind?
Because every tag is engraved to order with your words, we can't take change-of-mind returns. That's exactly why the Zero Regret Guarantee exists.
What's the Zero Regret Guarantee?
One promise, everywhere: if it’s wrong on our end (misspelled, wrong finish, or damaged in transit), it's completely on us. We'll send a free reprint, no questions asked.
If it's wrong on yours (like a typo at checkout), we've still got your back with a flat $15 per tag replacement fee. Find out more at our Zero-Regret Guarantee page.
What payment methods do you accept?
Visa, Mastercard, American Express plus Apple Pay, Google Pay and Shop Pay at checkout.
How do I reach you about an order issue or cancellation?
Via the contact page, with your order number. Cancellations are possible before engraving starts, and we dispatch within 48 hours — so the sooner the better.