Refund policy
Tag You're It is the brand of Tag You're It Supply Co. (ABN 41 764 106 257). Everything we make is personalised and engraved to order, so it's worth a minute with this page before you check out.
Change of mind
Because each tag is engraved to your specifications the moment you order, we're not able to accept returns or exchanges for change of mind, for an incorrect size or variant, or where personalisation details were entered incorrectly at checkout. Please double-check your engraving — spelling, spacing and capitalisation — before completing your order.
This section is about change of mind only. It doesn't affect anything below.
If something's wrong with your order
This is separate from change of mind, and it's always covered. If your order arrives with any of the following, we'll re-engrave and reship it at no cost, or refund you in full — your choice:
- An engraving error on our part — wrong text, missing text, or the wrong item engraved
- An item that arrives damaged or faulty
- The wrong product
Where we've got it wrong, we refund what you paid, including any express postage.
Spotted something wrong? Tell us as soon as you can — ideally within a week of delivery, so we can get a replacement moving. But there's no cut-off. We'd rather hear about it late than not at all, and your rights under the Australian Consumer Law aren't limited by time.
How to let us know
Email us at hello@tagyoureit.com.au with:
- Your order number
- A brief description of the issue
- A photo of the item, if you're able to take one
We'll reply within 1–2 business days and sort it out.
Return shipping
Where something needs to come back to us because of our error or a fault, we cover the return postage and send you a prepaid label. Please get in touch before sending anything back, so we can arrange that label and keep the return tracked.
Refunds
Once we've received and checked a returned item, we'll let you know the outcome within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days, though your bank or card provider may take a little longer at their end.
If more than 10 business days have passed since we approved your refund, email us at hello@tagyoureit.com.au and we'll chase it.
Sale items
Items bought on sale or with a discount code carry exactly the same guarantee as full-price items. We'll always fix our mistakes regardless of what you paid.
Gift cards
Gift cards are valid for at least three years from the date of purchase and can't be exchanged for cash. Anything bought using a gift card is covered by this policy, and by the Australian Consumer Law, in the usual way.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply to personalised, made-to-order items exactly as they do to anything else. Nothing in this policy limits or excludes them.
Contact
For any questions about your order or this policy, reach us at hello@tagyoureit.com.au. We're a small Australian brand and we genuinely care about getting every order right.
Tag You're It Supply Co.
ABN 41 764 106 257
Suite 329, 98–100 Elizabeth Street, Melbourne VIC 3000
hello@tagyoureit.com.au