Zero Regret Guarantee
Every tag is made to order and engraved with your words. Personalised shouldn't mean risky - here's exactly how we've got you covered.
Wrong on our end, it's on us.
Misspelt engraving, wrong finish or font, damaged in transit - anything that isn't what you ordered. Free reprint, no questions. We cover the new set and the shipping.
Wrong on yours? We've still got you.
A typo at checkout stings, especially on something permanent. We won't charge you full price for a slip of the thumb - replace any tag for a flat $15 per tag, any time.
How it works
- Email us a photoSend your order number and a quick photo of the tag to our contact address, that's all the evidence we need.
- We confirm within 24 hoursYou'll get a straight answer: free reprint (our fault) or the flat $15 per tag replacement link (typo at checkout). No forms, no debate.
- New set, engraved and shippedRedos jump the production queue and dispatch within 48 hours, free standard shipping as always.
The fine print, in plain English. Because every tag is engraved to order, we can't take change-of-mind returns. Your words are yours alone. This guarantee is how we square that: if it's our fault, it's free, and if it's your typo, it's a flat $15 per tag. Damaged in transit counts as our fault. That's the whole policy, the same one promise, everywhere you see it.